I had an Honor 7 that was getting so hot that I thought it would explode, the Three shop sent it back to them and Honor claimed it was not received. The Honor call centre is "somewhere in Eastern Europe" the European worker said.
Unable to listen and respond comprehensively or compassionately, the numerous staff, that I was unfortunate enough to deal with, had an eager tendency to talk over and hang up on the customer after delivering the same scripted line too many times.
Over the course of two months, I spoke with ten customer service representatives at Honor and all were rude, careless and unhelpful. This is a far cry from the courteous and highly-trained Indian staff customers are accustomed to. The European Honor customer helpline staff are atrociously underskilled and arrogantly overconfident, whilst being consistently inadequate.
In addition to the futility of Honor's on-phone 'customer service' service, their office's network signal is cheap and spotty so the disappearance of entire phrases are a common occurrence. Honor's customer service is completely awful in every regard, bar the free 0800 service-charge number.
I can only give Honor a bad review. Also, their phones are cheaply made, unreliable and heavy.
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